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What do the payment statuses mean?

  • *Pending — Submitted but not confirmed yet*
  • *ACH settling* / Not settled yet**** — Bank debit in progress
  • *Collected* / Settled** — The funds are in your payment account balance
  • *Failed — The charge did not go through. No funds were collected.*
  • *ACH returned — The bank sent this debit back. No funds were collected.*
  • *Cancelled — Cancelled before any money moved.*
  • *Refunded* / Partially refunded — The full amount was returned to the client / Part of this payment was returned
  • *DISPUTED — The client's bank raised a chargeback — Open Stripe to respond*
  • *Dispute won — The chargeback was reversed in your favour*